Refund Policy

Overview

Due to the nature of our digital and service-based offerings, all purchases made through Brand Your Own are considered final once work has commenced.

We strongly encourage customers to review service details carefully before making a purchase.

Refund Eligibility

Refunds will generally not be issued for completed services, work already in progress, or change-of-mind requests.

In limited circumstances where work has not yet begun, refund requests may be reviewed on a case-by-case basis at our discretion.

Cancellations

If you wish to cancel a service, you must notify us as soon as possible. Cancellation requests received after work has started may not be eligible for a refund.

Service Issues

If we are unable to deliver the agreed service due to reasons within our control, we may offer a partial or full refund, or an alternative solution, at our discretion.

Client Responsibilities

Refunds will not be issued for delays or issues caused by lack of client communication, failure to provide required materials, or changes in project scope.

Refund Requests

All refund requests must be submitted in writing via our website. Each request will be assessed individually, and our decision will be final.